Privacy Policy

Last updated: April 2026

1. Introduction

SAK Health Consult ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website, book our services or purchase products from us. By using our services, you consent to the practices described in this policy. We operate in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.

2. Information We Collect

We collect the following types of information:

• Personal Information: Full name, phone number, email address, physical address and location details provided when you book appointments, make purchases or contact us.
• Health Information: Medical history, health conditions, screening results and other health-related data collected during the provision of our healthcare services. This information is treated with the highest level of confidentiality.
• Transaction Information: Purchase history, payment details and delivery information related to our medical logistics services.
• Website Usage Data: Browser type, IP address, pages visited and other technical data collected automatically through cookies and similar technologies when you visit our website.

3. How We Use Your Information

• To provide, manage and improve our healthcare services including home visits, health screenings and education programmes
• To process bookings, appointments and product orders
• To communicate with you regarding your appointments, orders and service updates
• To send relevant health information and service updates where you have opted in
• To maintain accurate medical records as required for quality healthcare delivery
• To comply with legal and regulatory obligations
• To improve our website and services based on usage patterns

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure or destruction. Personal data is stored securely and access is restricted to authorized personnel who require it to perform their duties. Health records are maintained with particular care in line with medical confidentiality standards. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

5. Patient Confidentiality

As a healthcare provider, we are bound by professional medical ethics and Ghana's healthcare regulations regarding patient confidentiality. Your health information will never be shared with unauthorized third parties. All our healthcare professionals are trained in data protection and patient confidentiality. Medical records are handled with the strictest confidence and are accessible only to the healthcare professionals directly involved in your care.

6. Sharing of Information

We may share your information only in the following circumstances:

• With healthcare professionals directly involved in providing your care
• With your explicit consent
• Where required by law, regulation or court order
• With service providers who assist us in operating our business, subject to confidentiality agreements
• In anonymized or aggregated form for research or statistical purposes

We will never sell your personal information to third parties.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic and understand usage patterns. You can control cookie settings through your browser preferences. Essential cookies required for website functionality may not be disabled.

8. Your Rights

Under Ghana's Data Protection Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your information in certain circumstances
• Withdraw consent for marketing communications at any time

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated through our website. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

SAK Health Consult
Tarkwa, Western Region, Ghana
Email: info@sakhealthconsult.com
Phone: +233 544 528 317

For data protection specific concerns, please include "Data Protection" in the subject line of your communication.